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Get support for your Apple Trade-In by phone, email or through the FAQ resources here.

General Questions

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Device Value

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Device Preparation

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Shipping & Tracking

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Receiving Payment

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CHECK OUTHow it works

Step 1

Get Trade In Quote Instantly

Enter your device’s serial number, IMEI or model details, and answer a few questions on its current condition to get a quote on its trade value.

Step 2

Receive Shipping Materials

Pre-paid shipping supplies and packing instructions will arrive at your address in 3-5 business days.

Step 3

Ship In Your Device

Follow the instructions to prepare your device, then pack it up, and drop it off with the courier.  It should be received within 3-5 business days.

Step 4

Your Device Is Inspected

Your device is received at our inspection facility where it is data-wiped and inspected to confirm trade-in value within 3-5 business days. You'll be notified immediately of any changes via email.

Step 5

Receive Payment

Once the condition and value of your device has been confirmed, you’ll receive payment within 3-5 business days.

If your trade-in is connected to an Apple Store online purchase, and your trade value is to be credited as a refund to your credit card, then you need to contact Apple Support regarding questions about your specific trade-in.

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